Before contacting us, there are a few simple checks you can perform, to find out whether the problem is on our network, or in your home.

Check the main switch is on at your switchboard
If a fuse is blown, the problem is likely in your home and you may require a call out from an electrician.
Check if your neighbours have power
If a number of houses in your area are without power or hot water, it is likely the outage is linked to a problem on our network.
Check our list of current outages
See if we have listed a scheduled or unscheduled outage in your area.