I need to
Get Power
to my property
Get power to my property
As the electricity distributor for Central Hawke's Bay, we are responsible for the electricity connections to all property types in the area.
In order to help you connect to Centralines electricity network, our team have prepared the application form and guide below.
The new connection process
Please take the time to read each of the following steps so there is no delay in your application.
| 1. | Download a Centralines NC1 Form (Application for Network Connection or Alteration) | |
| 2. | Choose an energy retailer from one of the following + more: | |
| Contact Energy Tel: 04 462 1045 Email: [email protected] Genesis Energy Tel: 0800 155 010 | Fax: 0800 110 999 Email: [email protected] Mercury Tel: 0800 101 810 | Fax: 09 580 3501 Email: [email protected] Todd Energy / Nova Tel: 0800 668 236 | Fax: 0800 200 427 Email: [email protected] |
Meridian Energy Tel: 0800 496 496 | Fax: 0800 497 498 Email: [email protected] Pulse Energy Tel: 0800 785 733 | Fax: 09 378 4405 Email: [email protected] Switch Utilities Tel: 0800 794 824 | Fax: 09 486 4538 Email: [email protected] |
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| 3. | Choose an electrician who will assist you with completing the NC1 Form and obtain their costs. Check that these costs include the Electrical Inspector. | |
| 4. | Complete the NC1 Form and send to your nominated Energy Retailer (please note: partially completed forms may delay your application). Also send or deliver a copy of the NC1 form to Centralines ([email protected]) along with the new connection fee. Payment can be made electronically into Centralines ANZ account, 01 0778 0002322 00 with "NC1" as reference. If the POS (Point of Supply) exists, Centralines will issue an ICP (Installation Control Point) Number and return it to the Energy Retailer. In this case go to Step 7. If work is required to establish a POS, you or your electrician will be advised of this by Centralines. Centralines will then send out a quotation to the person or company nominated as being financially responsible on the NC1 form. |
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| 5. | When you have received a quote from Centralines, sign and return your quote acceptance along with your deposit - cash, or direct credit payments are all acceptable. Upon receiving the signed acceptance and deposit (if required), Centralines will establish the POS within an agreed time period. |
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| 6. | Centralines will issue an ICP Number to your energy retailer. | |
| 7. | The Energy Retailer will then forward the ICP No. and "Approval to Liven" to Centralines which can take up to 10 working days. Note: It is your electrician's responsibility to notify Centralines when the installation is ready to liven. |
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Helpful tips:
- When completing a new connection or alteration, where a POS is established, the NC1 form needs to be lodged with Centralines at least 30 working days prior to the desired connection date.
- For connections where a POS (400V Network) is not available or a Network upgrade (e.g. Re-conductor of Network, Transformer upgrade) is required; Centralines requires as much notice as possible. Only once the customer has signed and returned the quote acceptance, along with payment, can Centralines plan and schedule the work.
If you have any further queries relating to your connection, or are unsure about any of the steps outlined above, please:
If you experience a problem with Centralines' service and we are unable to resolve your complaint, you can call the free independent dispute resolution service provided by Utilities Disputes on 0800 22 33 40 or visit www.utilitiesdisputes.co.nz
